This item is shipped via common carrier (truck) with curbside delivery within the continental U.S. The delivery person requires your assistance in unloading your item, and leaves the item at the curbside. Any additional services, such as in-home delivery, can be added for an extra cost for some items. Please inquire with the delivery company at the time of setting your delivery appointment for available options.
If your item shows visible damage upon receipt from the truck, please refuse the shipment and call us. It is important to inspect your shipment BEFORE you sign the delivery notice. This is to ensure that if there is a damaged item it can be returned at that time and a new one sent out to you as soon as possible.
If you have any questions, please contact our customer service department via email or phone at 1-800-693-6368. Tracking numbers can be provided upon request by phone or email.
If you wish to cancel your order AFTER shipment, the customer must return all product at their own expense to receive a full credit. Actual shipping charges from the original purchase are NOT refundable. A restocking fee of 15% of the sale will also be assessed.
All packages returned to our warehouse undeliverable or refused (other than for damage) are subject to a 15% restocking fee and shipping charges will not be refunded. If an order is re-shipped, additional charges may apply.
Signing for Delivery
If your package appears damaged when delivered, please make a note of it when signing for the delivery. Any damage during shipment cannot be recovered from the shipping company if the package is signed "all clear."
If you wish to return your order within 365 days of your purchase, you must call or email to receive a Return Authorization Number from our customer service staff. Return shipping charges and arrangements will be the responsibility of the customer. We do not credit back shipping charges of the original purchase. There will be a 15% restocking fee on all returned freight items.
Customer Service can be reached at 1-800-693-6368 or Click here to email
To participate, simply add a qualifying product to your shopping cart and select Economy Ground (5-7 Business Days) as the shipping method. The free shipping will automatically be applied. NOTE: You must select the "Economy Ground" option to receive the discount. This offer applies only to the individual items marked as "This Item Ships FREE"; other items in your cart that are not eligible may still incur a shipping charge.
If you wish to cancel your order AFTER shipment, the customer must return all product at their own expense to receive a full credit, including return shipping fees. A restocking fee of 15% of the sale will also be assessed.