Did you order a Custom Made Item?
Please read this before submitting a "Order Status Request"
Condition of Sale for ALL Custom Made Items:
up to 6
weeks for delivery.
Custom made items ship direct from the factory to you.
times vary from 7 to 21 business days.
Non Stock Custom Made items may take
When you submit an order for
ANY custom made item, your order is processed within one business day.
This means your order was transmitted to the factory.
Once your custom item has
As published above, it can
take from 7 to 21 Business Days for delivery to your door.
Unfortunately, we are usually not updated by the manufacturers for all
of our orders. We can only confirm that the order was submitted and
confirm delivery of the Custom order when we are notified by the
factory. The same day that we are notified of shipment for ANY custom
order, it is immediately updated on your order status and sent an
automatic email message to the email address you supplied with your
original order with full UPS tracking.
So if you desire an update
before UPS tracking is sent to you, all we can do is confirm your order
was transmitted to the factory and that we are awaiting shipment
You can also understand from
this system, why cancellation of any custom order is difficult.
Unless it can be stopped before being electronically processed, the
customer owns it. Of course if an extended period of time elapses with
no information, contact us by all means. But if only a week or so has
passed since submission of a custom order, you are not going to get much
information. Not because we don't care, but because the system doesn't
allow for it.
We hope this helps while you
are awaiting delivery.
LLC, 2271 Lewis Ave., Rockville, MD 20851 FAX: 301-468-5852