Frequently Asked Questions

To help you get the information you need we have made the following quick list of frequently asked questions. Click on the appropriate question to get the information you need.

Questions

  1. I have a problem with a product I own from Braun, Norelco, or Remington. What should I do?
  2. Is it safe to order through www-shavers-and-replacement-parts.com? What is our security?
  3. I need to order replacement batteries or a replacement power cord, what should I do?
  4. My razor needs to be serviced, what should I do?
  5. How much is the shipping cost and how will my order be shipped?
  6. Will I have to pay sales tax on my purchase?
  7. I donít see my question here. What should I do?


 
 

 Answers

1.   I have a problem with a product I own from Braun, Remington, or Norelco, What should I do?

We are not a part of Braun (Gillette), Norelco (Philips), or Remington Corporations; we are just retailers of some of their products. If you need technical assistance with a product you can contact the manufacturers directly at the addresses or phone numbers listed below.

BRAUN USA
Braun
  A  Division of the Gillette Company
    One Gilette Park 4K-16
    Boston, MA 02127

Braun Consumer Service Rep.

To be Referred to a Braun Service Center

  For User Manuals

1-800-984-9668

1-800-272-8611

Click here for Braun manuals

Norelco

Norelco Consumer Products Company
1010 Washington Blvd.
P.O.Box 120015

Stamford, CT 06912-0015

Customer service
1-800-243-3050

REMINGTON SHAVERS INC.
Remington Products Company, L.L.C.
20 Constitution Blvd. South
Shelton
, CT 06484

 Phone: 1-800-736-4648

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2.    Is it safe to order through Shavers-and-replacement-parts.com? What is our security?

It is very safe to order through us. Our security is handled by Yahoo! Shopping. Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. They use the Stronghold secure server, currently the second best-selling secure server software. It supports industry-standard 128-bit SSL encryption.  When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until Yahoo! receives it. For added security, Yahoo also encrypts the credit card number when it is stored on disk, and when it is forwarded to us. All credit card numbers are removed from Yahoo data after approximately 30 days for added security. We do not store your credit card information on computer beyond a day or two for order processing.  Shopping online is actually considered fairly low-risk. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

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I need to order replacement batteries or a power cord for my shaver?

At present we do not stock replacement batteries and stock a limited supply of power cords.  Braun, Norelco, and Remington require that shavers be sent to an authorized service center to have the batteries replaced.  The batteries used typically contain heavy metals that can not be disposed of in normal household waste.  All three manufacturers recycle the batteries when you have them changed out.  You can locate a local service center for batteries by going to the following pages:

 

Click here to locate a Braun Service Center

Click here to locate a Norelco Service Center

Click Here to locate a Remington Service Center


My Razor needs to be serviced, what should I do?

We do not do service at this time.  To find a local service center for you razor you can clickon the appropriate link below.

Click here to locate a Braun Service Center

Click here to locate a Norelco Service Center

Click Here to locate a Remington Service Center

 

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5. How much is the shipping cost and how will my order be shipped?

Our default shipping Method is USPS First Class Mail for all orders except certain items that can only be shipped via UPS ground due to federal shipping regulations. We charge $3.49 flat rate shipping for all orders shipped via USPS Mail.  We also offer UPS ground, 3 Day Select, and 2nd Day air at additional cost. We charge you what it costs us to ship it via UPS.  We also offer USPS Priority mail shipping at costs based on weight.  We only ship to the 50 Unite d States and US territories serviced by the US Post Office.

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6.   Will I have to pay sales tax on my purchase?

We are a California based company. If your order is shipped outside of California, you will not be charged sales tax on any of your purchases
from our store.

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7.  I donít see my question here. What should I do?

If you donít see your question answered here, email us with your question and we will try and get back to you as quickly as possible
with an answer. Our email address is

support@shaving-prophets.com

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